Most helpdesks were built when "AI" meant macros. We rebuilt the fundamentals: queues, routing, inboxes, the softphone, so autonomous agents and humans share the same plumbing.
Claude-powered agents with tool access: refund a customer, reschedule an install, update a subscription. Every action is logged, grounded in your KB, and handed off the moment they hit their limits.
WhatsApp, email, voice, chat, SMS, and social: threaded by customer, not by inbox. Context is cumulative: one agent sees all prior tickets, calls, and AI drafts in one place.
Agents pull the next ticket that fits their skills and your SLAs, they don't browse. Supervisors see load, adherence, and AI health in a single pane, with rules that enforce fairness.
A Claude-powered voice agent that handles inbound calls end-to-end: authenticates the caller, reads from your knowledge base, takes actions via your tools, and hands off to a human on cue. Full recordings and transcripts are attached to the ticket automatically.
Ticket routing shouldn't be a lottery. Pull queues assign the next best-fit conversation when an agent is ready: respecting skills, tiers, language, and SLA. No cherry-picking. No one falling through the cracks.
Every reply suggestion cites its sources: knowledge base articles, prior tickets, customer CRM fields, recent order history. Agents edit with confidence, or send with one click. Model and tone adapt per brand.
Native connectors to the tools your ops team already uses, plus a webhook for the rest.