Channel, team, and AI health.
The operational view of modern support. Channel mix, response times, agent leaderboards, AI resolution rate, CSAT: rendered with opinions, not raw tables.
1,248
92%
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- Real-time dashboards
- Live
- Model performance
- Per-AI
- BigQuery, Snowflake, CSV
- Export
No overnight rollup. The number on screen is the number now.
Confidence distribution, citation rate, grade scores.
Own your data. Stream out, query at will.
A dashboard with opinions, not just a thousand tiles.
Most analytics ship every chart and let you sort it out. Desklyx ships the few dashboards that actually run a support org, and makes them reloadable, shareable, and API-backed.
- The dashboards that matterChannel health, SLA, AI health, CSAT: shipped, not assembled.
- AI-native metricsConfidence distribution, citation rate, grade pass-through.
- Export everythingStream to your warehouse. We're not your data prison.
1,248
92%
4.78
From signal to decision.
- 01
See the health
Channels, teams, AI: at a glance, in real time.
- 02
Diagnose the drop
Drill into the breach queue, the lagging agent, the cold AI.
- 03
Forecast and staff
Project next week's demand. Staff with intent.
Everything you need, thought through.
A focused feature set with sharp defaults, not a sprawling menu to navigate.
Channel analytics
Volume, first response, resolution, by channel and segment.
Team leaderboards
Load, speed, quality, with agent privacy settings built in.
AI health
Resolution rate, confidence floor hit rate, citation density, grade.
CSAT, at resolution
Fires on resolution, not ticket close, so you measure what matters.
Custom dashboards
Pick your tiles. Share by link. Pin to your team's view.
Forecasts
Staffing and demand projections for the next sprint.
Finally, a dashboard that tells me what to do. Not a thousand tiles I have to assemble.