Articles your AI actually cites.
A first-party knowledge layer built for AI grounding and human deflection. Write once, serve agents, Copilot, and the public help center, with citation tracking and gap detection.
Managing refund windows for international customers
Updated 3 days ago · Cited by AI 142 times this week.
Refunds across borders take 5-7 business days. I've started yours, you'll see a confirmation within an hour.
- Every AI reply, sourced
- Grounded
- Every edit, tracked
- Versioned
- Internal and external
- Multi-audience
If it's not in the KB, the AI says so, and flags the gap for authoring.
Diff history, scheduled publishes, approval flows.
Publish the same source to agents, Copilot, and the help center with audience rules.
AI without a knowledge base is a guess machine.
Every AI feature in Desklyx: Agents, Copilot, Generative Search, grounds in the KB you write. Which means your KB isn't a nice-to-have. It's the product.
- Write once, ground everywhereSame content powers agents, Copilot, help center.
- Citations track backSee which AI reply cited which article, when, and why.
- Gaps flagged automaticallyWhen AI can't find an answer, it becomes a KB todo for the team.
Maya Okafor
Copilot assisted
Great question, I've checked your account. The 3-seat cap is from your trial plan. I can bump you to 10 seats right now if you confirm.
42
Authored to grounded, in three moves.
- 01
Write
A modern editor with blocks, embeds, and versioned drafts.
- 02
Review
Approval flows, scheduled publishing, per-audience access.
- 03
Ground AI
Agents and Copilot start citing instantly, no retrain required.
Everything you need, thought through.
A focused feature set with sharp defaults, not a sprawling menu to navigate.
WYSIWYG authoring
Rich content, embeds, code, callouts, without the 2009 editor vibes.
Gap detection
AI flags topics where no article exists, before they hurt CSAT.
Versioned publishing
Drafts, approvals, scheduled publishes, rollback.
Citation analytics
See which articles the AI cited most, and which never once.
Translation-ready
Source of truth in one locale, auto-propagated with review.
Public & private
Same article, different audiences, different access controls.
We stopped thinking of the KB as 'documentation' and started thinking of it as the AI's spine. That reframing changed who writes it and how often.