Desklyx
Customer Service

Close tickets without writing them.

AI Agents in Desklyx don't just draft replies, they take action. Refunds, reschedules, subscription changes, order lookups. End to end, with audit trails and instant hand-off when your team needs to step in.

Join the waitlist See an agent work
47%
tickets closed by AI
8s
median first response
100%
audit trail
desklyx · Billing queue · 12 open
JR
Jordan Reid
Pro plan · $24/mo · 14 months
AI Agent handling
Hi, I was charged twice for my October subscription. Can you refund one?
Reply as Alex…
AI Agents

Not a chatbot.
A colleague with tools.

Desklyx Agents are Claude-powered and wired into your stack: Stripe, Shopify, Segment, your own APIs. They resolve tickets end-to-end, not just reply.

Customer asks
"Can I swap my shipping address? Order #4821."
Agent reads context
Pulls order, shipping label, fulfillment window.
Agent takes action
Updates address via Shopify, refreshes label, notifies warehouse.
Agent confirms
Replies with new ETA · logs to audit trail.
agent run · ticket #4821
▶agent.start(ticket="#4821", customer="Ella Chen")
Shared Inbox

One thread. Every channel.

Email, chat, WhatsApp, Instagram DMs, SMS, all stitched into one conversation per customer. No more "which tab was that on?"

  • Automatic threading by customer, not channel
  • Inline channel switching mid-conversation
  • Attachments, voice notes, and rich media in every channel
shared inbox · threaded by customer
PS
Priya Shah
Can I return an item after 30 days?
2m
PS
Priya Shahsame thread
Actually, quick question about that
just now
ML
Marcus Lee
Is my order shipped?
8m
EC
Ella Chen
Thanks for the refund!
12m
@
@diego_sf
DM: Loved the new checkout.
24m
Copilot Drafts

A reply ready the moment the ticket lands.

Copilot reads the thread, pulls context from your knowledge base and customer record, and drafts a reply. Your agent edits or sends, never starts from a blank field.

  • Drafts in your team's voice, not a generic AI one
  • Cites the KB article or policy it used
  • One-click edit, approve, or escalate
copilot draft · ready to send
Priya Shah · 2 min ago
Can I return the sweater I bought on September 30? I know it's past 30 days but I only opened the box yesterday.
Copilot draft
Hi Priya, no problem. Our returns window is usually 30 days, but for unopened items we'll make an exception up to 60. I've started a return label for order #4713 — it'll arrive in your inbox in a few minutes. Drop the package at any FedEx location.
kb/returns-policy.md order #4713
Customer Profile 360

Every fact, one click away.

Orders, invoices, subscription state, session events, past tickets, NPS: all threaded to the conversation, pulled from the source systems, not synced copies.

  • Live from Stripe, Shopify, Segment, your DB
  • Expandable timeline of every interaction
  • Click any fact to drop it into the reply
profile · live from source systems
EC
Ella Chen
ella@example.com · San Francisco · since 2023
VIP
$1,240
LTV
$69
MRR
9
NPS
38
tickets
Timeline
Asked about return window
chat
now
Delivered · order #4713
shopify
2d
Charged $69.00 · subscription
stripe
5d
Visited /pricing · 3 min
segment
5d
How it works

From signup to solved in an afternoon.

1
Connect channels
Email, chat widget, WhatsApp, Instagram, SMS. 15 minutes, no engineer needed.
2
Point to your stack
Stripe, Shopify, Segment, your DB. Agents use real APIs, not copies.
3
Write one playbook
Describe what your agents can do, in plain English. Desklyx handles the rest.
4
Go live
Turn AI Agents on. They resolve tickets. You watch the queue shrink.
vs. the old way

What changes when the AI actually resolves tickets.

Legacy helpdesk
Desklyx
Refunds, address changes, plan downgrades
Macros + manual entry; agents click through 3 tools.
AI Agent calls your APIs and confirms. Audit trail attached.
Inbox model
Tickets per channel: same customer, three threads.
One thread per customer, every channel inline.
Drafting replies
Macros, snippets, blank field.
Copilot drafts with citations; one-click send.
Routing
Round-robin or browse-the-queue.
Pull queues: best-fit assigned at ready, by skill + SLA.
Reporting
Daily exports, lagging dashboards.
Live wallboard. Cohort analytics by intent, not channel.
Integrations

Plugs into your stack

Native connectors to the tools your ops team already uses, plus a webhook for the rest.

Stripe
Shopify
Salesforce
HubSpot
Segment
Slack
Jira
Linear
Zapier
Twilio
SendGrid
Notion
FAQ

Questions we hear a lot.

Anything you'd hand a Tier-1 agent: refunds, address changes, plan swaps, order lookups, KB answers. They call your APIs (Stripe, Shopify, your DB) directly: no scraping, no fragile macros. Every action is logged with a full audit trail.
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