Answers, not ten blue links.
A search bar that produces sourced answers across tickets, knowledge, and customer history. Used by agents during live work, by admins during audits, and by the AI itself during retrieval.
Yes, 11 tickets in the last 7 days. Firmware rollback fixed 8 of them. 2 escalated to engineering.
Generative Search
⌘K anywhere
- Typical latency
- <300ms
- Tickets, KB, notes, calls
- Every source
- ⌘K, anywhere
- Hotkey
Answers in under half a second on most corpora.
All indexed, all grounded, all cited inline.
Available from the inbox, the ticket, the admin, without context-switching.
A live teammate, not a keyword index.
Agents don't want to 'search' — they want to ask. Generative Search is the interface to your operational memory, with sources inline and zero hallucination budget.
- Spans tickets, KB, calls, notesOne query, every corner of your history.
- Sourced by defaultEvery claim links. No source, no claim.
- Same substrate as AI AgentsIf search trusts it, Agents do too, and vice versa.
Maya Okafor
Copilot assisted
Great question, I've checked your account. The 3-seat cap is from your trial plan. I can bump you to 10 seats right now if you confirm.
42
Ask. Cite. Act.
- 01
Ask in natural language
No boolean operators. No filter UI. Just a question.
- 02
See the sources
Answer up top. Tickets, KB articles, call transcripts inline below.
- 03
Act in one click
Insert into a reply, escalate, create a draft, without leaving search.
Everything you need, thought through.
A focused feature set with sharp defaults, not a sprawling menu to navigate.
Natural language input
'Anyone else hit this issue on WhatsApp yesterday?' — done.
Cited answers
Every claim links to the ticket, article, or call it came from.
Follow-ups
Ask for a summary, a compare, a timeline, without restating context.
Audit the retrieval
See exactly what was fetched and why, the same substrate as AI Agents.
Embed into workflow
Agents use it inline: no second tab, no docs site.
Grounded
Same knowledge layer as Agents & Copilot. One truth, three surfaces.
The day we turned on Generative Search, half my Slack macros became obsolete. I just ask Desklyx.