Autonomous replies, fully audited.
Agents that take inbound conversations end-to-end, above a confidence floor you set. Every reply cites the knowledge base. Every action lands in an audit trail you can inspect, reverse, or grade.
- Avg confidence
- 92%
- Audit depth
- 100%
- Channels
- 5
Hey, my device won't pair after the update.
Thanks, that usually means the firmware rolled back. Hold the pair button for 10s, then retry. I'll stand by.
Desklyx Agent
Tier 1 · Auto
- No blind automation
- Confidence-gated
- Cites every claim
- Grounded
- Audit trail by default
- Inspectable
Agents only auto-send above a floor you set. Everything else becomes a Copilot draft.
Replies pull from the knowledge base you control, and link to the source.
Input, citations, output. Click into any action the agent took.
AI that you'd actually trust on a real customer.
Most AI-for-support products are a chatbot with a thin veneer. Desklyx Agents are conversation operators with rules, confidence, and paperwork.
- No 'I can help with that' theaterAgents either answer with a citation or hand to a human. No filler.
- Grading built inEvery autonomous action is scoreable, searchable, and replayable.
- Ships on day oneAgents ship in the base product, not a premium add-on with a separate onboarding.
Maya Okafor
Copilot assisted
Great question, I've checked your account. The 3-seat cap is from your trial plan. I can bump you to 10 seats right now if you confirm.
42
How an Agent handles a conversation.
- 01
Understand
Classify intent, sentiment, and context, from the whole thread.
- 02
Retrieve & cite
Pull the right article, verify, and draft a reply with source links.
- 03
Act, or escalate
Above the floor: auto-send and close. Below: create a Copilot draft.
Everything you need, thought through.
A focused feature set with sharp defaults, not a sprawling menu to navigate.
End-to-end resolution
Classify, draft, cite, reply, close, within one reasoning loop.
Confidence floors
Set per-queue, per-intent, or per-channel. Agents fall back to Copilot below.
Citation-first
No hallucinated answers. The source is linked, inline, every time.
Inspectable reasoning
See the retrieval, the decision, the output, for every autonomous turn.
Handoff protocol
Agent → Copilot → human, preserving full context and summary.
Human-in-the-loop always
Shadow mode, approval mode, live mode, you pick the blast radius.
AI that cites its work changed the conversation internally. We're not debating whether to trust it, we're debating where to raise the confidence floor next.