AI assist that respects your voice.
A grounded drafting assistant for your agents. Suggests replies, cites the knowledge base, rewrites in your brand voice, and never auto-sends without a human tap.
Maya Okafor
Copilot assisted
Great question, I've checked your account. The 3-seat cap is from your trial plan. I can bump you to 10 seats right now if you confirm.
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- Draft speed
- 3x
- Human in the loop
- 100%
- Brand voice presets
- Unlimited
First-pass reply in seconds: citation-backed, on-brand, edit-ready.
Nothing ships without an agent's tap. Every draft is auditable.
Tone per channel, per queue, per customer segment.
The AI teammate that makes humans faster, not redundant.
Copilot is for every conversation that deserves a human touch. It writes the first draft, finds the article, suggests the next move, and leaves the call.
- First-draft fasterThe blank page is gone. The citation is there.
- Tone you actually shipWarm, concise, on-brand, and agent-editable.
- Pair with Agents cleanlyWhen AI Agents aren't confident, they hand the draft to Copilot.
Maya Okafor
Copilot assisted
Great question, I've checked your account. The 3-seat cap is from your trial plan. I can bump you to 10 seats right now if you confirm.
42
Every ticket, one click closer.
- 01
Retrieves the source
Pulls the right KB article for the question, before the agent types.
- 02
Drafts a reply
Warm, concise, on-brand, with sources linked for verification.
- 03
Agent ships it
Edit, approve, send. Every action logs to the audit trail.
Everything you need, thought through.
A focused feature set with sharp defaults, not a sprawling menu to navigate.
Grounded drafts
Copilot pulls from your KB, with sources linked for the agent to verify.
Rewrite in voice
Warm it up, shorten, translate, escalate: one click, still cited.
Smart suggestions
Next-step nudges: ask for order #, request screenshot, propose refund.
Visible reasoning
Every suggestion shows retrieval + rationale. No black box.
Never auto-sends
The human decides. Copilot drafts, it doesn't ship.
Context-aware
Reads the whole thread, the customer's history, past tickets.
Copilot is the first AI feature my agents asked for more of. Usually they resist. That's the difference grounded drafts make.