Platform
Everything your support team needs. Nothing they don't.
Four channels, one inbox, AI that actually helps. Desklyx is the omnichannel support platform built for teams that care about response quality, not license counts.
Four channels, one conversation
Every message your customer sends arrives in the same inbox, threaded into the same conversation, answered by the same agent.
WhatsApp Business
Official WhatsApp Cloud API with approved templates, rich media, 24-hour session tracking, and opt-in management.
Learn moreLive chat
Embed a branded widget in your product or site. Route by page, account tier, or custom trait.
Learn moreConnect shared inboxes in minutes. Aliases, signatures, attachments, and threading handled automatically.
Learn morePhone & voice
Browser softphone, IVR, call recording, voicemail-to-conversation, and live transcription, wired into every other channel.
Learn moreUnified inbox
One queue for every channel. Threading, dedup, and identity merge mean you never answer the same person twice across WhatsApp, chat, email, and phone.
Channel-agnostic routing
Route by keyword, priority, language, or team load: same rules, every channel.
Granular SLA policies
Per-tier, per-channel, pause-on-pending, and VIP overrides.
Macros and quick replies
Reusable responses with per-channel variants and localized fallbacks.
AI copilot
Agents draft in seconds, not minutes. Your knowledge base grounds every suggestion so the tone stays on-brand.
Reply drafts
One-click drafts that match your voice and pull from verified articles.
Summaries and intent
Automatic thread summaries, sentiment tagging, and intent classification.
Triage and routing
AI-suggested assignee, priority, and category for every incoming message.
Knowledge base
Publish articles once, deflect tickets everywhere. Internal and public audiences, all version-controlled.
Multi-audience articles
Public, customer-only, and internal-only visibility tiers.
AI-drafted articles
Turn resolved tickets into draft articles your team can publish in one click.
In-context suggestions
Articles appear inline as customers type, deflecting tickets before they're sent.
Operations & reporting
Know where time goes, where revenue leaks, and which agents are under water, in real time.
CSAT and NPS tracking
Post-resolution surveys, filtered by channel, agent, or product area.
Custom dashboards
Share read-only dashboards with leadership, or export to BigQuery and Snowflake.
Agent leaderboards
Response time, resolution rate, and CSAT per agent, with coaching flags.
Platform & security
Built for the scrutiny of IT, security, and procurement teams from day one.
SSO, SCIM, audit logs
SAML 2.0, SCIM provisioning, and exportable audit trails on Pro and above.
APIs and webhooks
Full REST API, webhooks on every event, and typed SDKs for TS and Python.
SOC 2 Type II
Independently audited annually. BAA and data residency available on Enterprise.
See it in action.
Start a free trial and connect a real channel in under five minutes.