Meet your customers where they already talk.
The official WhatsApp Business Platform, built directly into your Desklyx inbox. Templates, rich media, opt-ins, and 24-hour session windows, all handled for you.
Built for the way whatsapp actually works
Every Desklyx channel is designed from the ground up for its medium, not bolted on as an afterthought.
Approved message templates
Submit, version, and reuse WhatsApp templates across languages without leaving Desklyx.
Opt-in management
Track explicit opt-ins per customer and per template, with a full audit log for compliance reviews.
Rich media and documents
Send images, PDFs, location pins, and buttons, with full preview in the agent inbox.
Proactive notifications
Trigger order updates, appointment reminders, and shipping notices directly from your APIs or workflows.
Global number coverage
Verified business profiles in 180+ countries, with per-region routing and local phone display.
24h session tracking
Automatic visibility into which conversations are still inside the free-form window and which need a template.
Where teams use it
E-commerce support
Order status, returns, and refund requests handled natively on the channel your customers already check 40 times a day.
Appointment reminders
Send rich reminders 24 hours out, collect confirmations, and reduce no-show rates by up to 30%.
Global operations
Run a single support queue across WhatsApp numbers in a dozen countries without fragmenting your team.
One inbox. Every channel. Same agent.
When a customer moves from whatsapp to another channel, Desklyx threads the conversation automatically. No lost context, no duplicate work.
- Conversations thread with the same customer's email, chat, and phone history automatically
- AI drafts adapt tone to WhatsApp's conversational format, not stiff email-speak
- Templates are version-controlled alongside your knowledge base
- Per-country SLAs respect local business hours and language preferences
Works with
Ready to unify your inbox?
Connect whatsappin minutes. Add the other three channels whenever you're ready.