Sample, score, coach.
A quality operating system: adherence to process, adherence to brand, adherence to policy. Linked to coaching. Fair to agents. Visible to leaders.
94%
- Adherence tracked
- Process
- Tone and voice
- Brand
- Compliance guardrails
- Policy
Step-by-step: KB cited, identity verified, escalation used.
AI-checked against your style rules. Human-confirmed.
PII handling, refund thresholds, approval chains, enforced.
Quality that isn't a quarterly exercise, it's the product.
Adherence, coached in real time, measured in real time, fed back into the KB. The loop support orgs have wanted for a decade.
- Coaching, not scorecardingGaps become actionable coaching, not PDF exports.
- AI-assisted, human-validatedFast drafts, fair reviews, full audit trail.
- Outcome-linkedAdherence and CSAT tracked side by side.
94%
Quality as a continuous loop.
- 01
Sample
Risk-weighted across channels, agents, AI decisions.
- 02
Score
AI-assisted against your rubric. Human-approved. Audited.
- 03
Coach
Gaps convert to in-app coaching tickets, not PDFs.
Everything you need, thought through.
A focused feature set with sharp defaults, not a sprawling menu to navigate.
Process adherence
Was the KB cited? Identity verified? Escalation invoked when it should have been?
Tone & voice checks
AI-checked against your brand style. Human-confirmed.
Policy guardrails
Refund thresholds, PII handling, cancellation paths, enforced by the system.
Coaching loop
Quality gaps become coaching tickets, not PDF reports.
Audit-ready
Every sampled conversation has a reviewable, replayable record.
Outcome-linked
Adherence scores correlate with CSAT, resolution, and AI confidence.
We stopped running adherence audits in parallel to the tool. It's built in. The coaching loop actually closes.