Email support that feels like one team, not twenty inboxes.
Consolidate every support@, help@, and billing@ address into a single threaded inbox with collision detection, SLAs, and AI drafts built in.
Refund request #4821
Built for the way email actually works
Every Desklyx channel is designed from the ground up for its medium, not bolted on as an afterthought.
Shared inboxes without collisions
Real-time presence shows you who is reading and replying to each thread, so two agents never send conflicting answers.
Aliases, signatures, and brands
Route support@, help@, and billing@ to the same workspace while keeping per-brand signatures and templates.
AI drafts grounded in your KB
One-click replies that cite your own knowledge base articles, so the tone stays on-brand and the facts stay correct.
Threading that actually works
Auto-merge replies, forwards, and follow-ups from the same person into one conversation, across addresses.
DKIM, DMARC, and spam filtering
Enterprise-grade deliverability with verified custom domains and phishing-aware inbound filtering.
Attachments up to 50 MB
Virus-scanned, encrypted at rest, and linkable internally without leaking to the customer thread.
Where teams use it
Shared support mailboxes
Route support@, help@, and team@ addresses into one inbox with per-address SLAs, signatures, and auto-assign rules.
Multi-brand operations
Run Acme, Acme Pro, and Acme Labs out of the same workspace with isolated branding and separate public help centers.
VIP escalations
Flag messages from specific domains or tiers as VIP, they jump the queue and trigger a faster SLA automatically.
One inbox. Every channel. Same agent.
When a customer moves from email to another channel, Desklyx threads the conversation automatically. No lost context, no duplicate work.
- Customer emails threaded with their WhatsApp and chat conversations automatically
- Macros, canned replies, and AI drafts work identically across every channel
- Reply from Desklyx or from your own inbox, messages sync either way
- Per-mailbox SLAs and routing rules, without custom engineering
Works with
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Connect emailin minutes. Add the other three channels whenever you're ready.