Desklyx
Contact Center

Live call. Live AI.
Zero note-taking.

Every call, transcribed in real time. Every utterance, matched to intent. Every next step, surfaced before your agent has to look. Your team stops typing and starts actually listening.

< 300ms
transcript latency
100%
calls auto-summarized
60+
languages
desklyx · softphone · liveREC
ML
Marcus Lee
+1 (415) 555-0248 · Pro plan
On call
00:38
Marcusyou
Live assist
Open order #4821
Verify ZIP 94107 in shipping zones
Update shipping address
Live transcript
en-us · 280ms
0:04
Marcus
Hi, I'm calling about order 4821, the shipping address is wrong.
Live voice AI

The AI listens with your agent, not instead of them.

Desklyx transcribes, detects intent, pulls customer context, and surfaces the next action: all during the call, all under 300ms. Your agent sounds sharper, sooner, every time.

Real-time transcription
Word-by-word transcript, speaker-separated, 60+ languages. Agents never type notes again.
Intent detection
Every utterance matched to an intent: billing, refund, churn risk, escalation, so the right workflow is one keystroke away.
Next-best-action
Claude reads the call + customer record and recommends exactly what to do next. Your agent accepts with Enter.
Browser softphone

Pick up a call. No hardware required.

WebRTC softphone runs in any browser. Global numbers, inbound and outbound, SMS in the same thread, warm transfers to any teammate or AI Agent.

  • Global DIDs in 80+ countries, portable numbers supported
  • Warm transfer to a teammate, queue, or AI Agent
  • Works over 3G, adaptive bitrate and echo cancellation built-in
softphone · browser WebRTC
PS
Priya Shah
Incoming · +91 98xxx 47213
Ringing
Before you pick up
Last call3 days ago · about returns
Open tickets1: return label, sent Thu
SentimentPositive · NPS 9
IVR builder

A flow editor that speaks your name.

Drag-and-drop call flows with natural-language routing. "If the caller mentions billing, send them to the billing queue after-hours." Stop writing IVR XML.

  • Visual editor, no tree of DTMF menus
  • Natural-language conditions via Claude
  • A/B test flows and measure abandonment per branch
flow editor · billing-support
Incoming callany DIDDetect intentclaude.listenAfter hours?clock checkRouteby intent + hoursBilling queueskill: billingAI Agentvoice · autonomous
Recording & QA

Every call, scored automatically.

Calls are recorded, transcribed, scored against your QA rubric. Leaders review by exception: the AI flags the 3 calls that need attention, not all 300.

  • Custom rubrics (empathy, resolution, compliance) scored per call
  • Redaction of PII before storage and playback
  • Clip and share any segment to Slack or your LMS
call QA · auto-scored
Alex Ramirez · Oct 22
12 calls · avg 4m 12s
82
Empathy
92
Resolution
88
Script adherence
64
Compliance
95
Coach
Script deviation at 2:14, skipped verification step before issuing refund. Review this segment.
Voicemail + transcription

No voicemail left unlistened.

Every voicemail is transcribed, summarized, and threaded to the customer record. Callbacks land back in the same queue, with the original message attached.

  • Instant transcription with speaker ID and timestamps
  • Auto-summary + intent detection per voicemail
  • One-click callback with full context already loaded
voicemail · auto-transcribed
DA
Diego Alvareznew
Billing · invoice
0:42
Asking about invoice for Oct, needs PDF for accounting.
NW
Noa Weiss
Refund · status
1:18
Follow-up on refund from last week, hasn't seen it yet.
JR
Jordan Reid
Thank-you · resolved
0:23
Thanks for the quick refund, no callback needed.
Analytics

Every call, every queue, one dashboard.

Service level, abandonment, talk time, hold time, first-call resolution: live, per queue, per agent, per intent. Drill all the way down to the moment a customer hung up.

  • Live wallboard for queue status
  • Cohort analytics by intent, not just channel
  • Export to your warehouse: Snowflake, BigQuery, Redshift
wallboard · live
12
in queue
94%
SLA
1:42
avg wait
82%
FCR
Calls per hour · today
9am, 6pm
Billing
45%
Returns
28%
Technical
18%
Other
9%
How it works

From signup to solved in an afternoon.

1
Port your numbers
Or spin up new DIDs in 80+ countries. Inbound and outbound on day one.
2
Build a flow
Drag-and-drop IVR, or describe it in English. Claude compiles the routing.
3
Wire your stack
Stripe, Shopify, your CRM. Live assist pulls context during the call, not after.
4
Go live
Agents answer from the browser. Every call transcribed, scored, summarized.
vs. the old way

What changes when the AI actually resolves tickets.

Legacy CCaaS
Desklyx
Live transcription
Add-on, batch-based, English only.
Built-in, < 300ms latency, 60+ languages.
AI on calls
Post-call summaries, if you pay extra.
Live assist mid-call. Next-best-action, intent, lookups, under 300ms.
Softphone
Dedicated app + hardware deskphone.
Browser, WebRTC. Pick up from any tab.
QA and grading
Sample 5% of calls, manual scoring.
Every call scored automatically against your rubric.
Reporting
Channel silos: voice over here, chat over there.
Unified: voice, SMS, chat, email in one cohort view.
Integrations

Plugs into your stack

Native connectors to the tools your ops team already uses, plus a webhook for the rest.

Stripe
Shopify
Salesforce
HubSpot
Segment
Slack
Jira
Linear
Zapier
Twilio
SendGrid
Notion
FAQ

Questions we hear a lot.

Under 300ms in normal conditions on en-US. Other languages range 350–600ms. We use a streaming ASR and a per-region edge.
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