Time-boxed. Audit-ready.
Per-queue, per-segment, per-channel SLAs with pause/resume, calendar awareness, and automated escalations. Workflows that run on time, and document themselves.
Paused 4m on pending-customer · resumes on reply
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- SLAs that respect customers
- Per-segment
- Fair clock
- Pause-aware
- Automated
- Escalation chains
VIPs, trials, enterprise, each gets its own clock.
Pauses on pending-customer. Resumes on reply.
Team lead, manager, director, with time-boxed hops.
SLAs shouldn't be a spreadsheet stapled to a helpdesk.
Desklyx bakes time-boxed operations into the core product: pause-aware, calendar-aware, escalation-aware. Your commitments become the product's rules.
- Pause-aware by defaultPending-customer time doesn't burn your SLA.
- Escalation without Slack warsAutomated hops, with who-and-why logged.
- Breach intelligenceFind the queue, the hour, the customer segment that's bleeding.
Maya Okafor
Copilot assisted
Great question, I've checked your account. The 3-seat cap is from your trial plan. I can bump you to 10 seats right now if you confirm.
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From policy to audit.
- 01
Define the policy
First response, resolution, update frequency: per queue, per segment.
- 02
Run with a fair clock
Pause on pending, resume on reply, respect business hours.
- 03
Audit and improve
Every event logged. Find the breach pattern. Fix the root cause.
Everything you need, thought through.
A focused feature set with sharp defaults, not a sprawling menu to navigate.
Per-policy SLAs
First response, resolution, update frequency, each configurable.
Business hours aware
Holidays, shift calendars, per-region hours.
Pause / resume
Pauses on pending-customer; resumes on reply. Fair clock.
Escalation chains
Automated hops: with who, when, and why logged.
Audit trail
Every pause, resume, breach, escalation, logged and inspectable.
Breach analytics
Queue, agent, time-of-day heatmaps. Find the leak.
SLA pauses that actually work: fair to the agent, fair to the customer, has eliminated a whole category of internal grievance.