Most helpdesks were built when "AI" meant macros. We rebuilt the fundamentals: queues, routing, inboxes, the softphone, so autonomous agents and humans share the same plumbing.
Claude-powered agents with tool access: refund a customer, reschedule an install, update a subscription. Every action is logged, grounded in your KB, and handed off the moment they hit their limits.
WhatsApp, email, voice, chat, SMS, and social: threaded by customer, not by inbox. Context is cumulative: one agent sees all prior tickets, calls, and AI drafts in one place.
Agents pull the next ticket that fits their skills and your SLAs, they don't browse. Supervisors see load, adherence, and AI health in a single pane, with rules that enforce fairness.