A branded portal that deflects.
A public help center with AI-powered answers, on your domain, in your brand. First-class ticket deflection, not a link dump.
Open Account → Addresses → Edit. Any change applies to orders placed after it saves.
Source: “Managing your addresses” · Still need help? Chat with us.
- Your brand, not ours
- Custom domain
- Not a search page
- AI answers
- See what worked
- Deflection analytics
help.your-company.com, your fonts, your voice.
Grounded, cited answers at the top, with article links below.
Which queries got answered, which escalated, which had no content.
Every unanswered query is a KB todo, and a customer walking away.
The help center is where your KB meets your customer. Getting it wrong costs tickets. Getting it right deflects them permanently.
- AI at the top, articles belowGrounded answers front and center. Links remain for the skeptical.
- Deflection-first analyticsTrack queries → answers → tickets. Close the loop on failed content.
- Customer-initiated handoffIf self-serve fails, escalate with the session context pre-filled.
Maya Okafor
Copilot assisted
Great question, I've checked your account. The 3-seat cap is from your trial plan. I can bump you to 10 seats right now if you confirm.
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From question to resolution.
- 01
Customer asks
Natural-language search with the AI answer rendered inline.
- 02
KB serves the answer
Cited, sourced, article-linked. No guessing.
- 03
Or escalates cleanly
If the answer falls short, a ticket opens with the session preserved.
Everything you need, thought through.
A focused feature set with sharp defaults, not a sprawling menu to navigate.
Self-serve, done well
Clean layout, article search, AI answers at the top, not bolted on.
Custom domain
help.yourcompany.com with your fonts and your voice.
AI answers inline
Grounded in the same KB as Agents. Same trust, same citations.
Escalate to human
If self-serve fails, start a ticket with context preserved.
Multi-language
Auto-localized with review gates. One source, many audiences.
Deflection analytics
See the queries that resolved without a ticket, and the ones that didn't.
We saw deflection go up and our 'where did this question come from' meetings go down. Same content, better frontend.