A softphone your agents actually answer, wired into every conversation.
Voice isn't a bolt-on. Desklyx ships a browser-based softphone with IVR, recording, voicemail, and live transcript, and every call links to the customer's full cross-channel history.
Elena: “The export is still failing for our EU region.”
Agent: “I can see the 50k-row cap, we're shipping the fix today.”
Built for the way phone & voice actually works
Every Desklyx channel is designed from the ground up for its medium, not bolted on as an afterthought.
Softphone in the browser
No extra app. Agents answer from the floating dock that follows them across every page of the workspace.
IVR + queue routing
Drag-and-drop IVR, skill-based queues, and overflow rules. Match callers to certified voice agents only.
Recording + live transcription
Every call recorded (with retention controls) and transcribed in real time, stored on the conversation.
Voicemail becomes a conversation
Missed calls create a conversation with the audio attached and a transcript, no second inbox to check.
Copilot on the call
AI surfaces the customer's recent issues, suggests next steps, and auto-summarizes the call when it ends.
Manager whisper + monitor
Listen in, whisper to the agent, or barge the line, standard tooling for coaching without switching systems.
Where teams use it
Inside sales
Click-to-dial from a contact record, auto-log the call, and route the follow-up to WhatsApp if the customer prefers.
Account management
VIP customer rings in: agents see their open conversations, past calls, and CSAT before they say hello.
Compliance-sensitive support
Recording announcement on pickup, encrypted-at-rest storage, configurable retention for HIPAA or PCI audit scope.
One inbox. Every channel. Same agent.
When a customer moves from phone & voice to another channel, Desklyx threads the conversation automatically. No lost context, no duplicate work.
- Every call threaded with the customer's WhatsApp, chat, and email history
- Softphone floats globally, ring notifications never hide behind a closed tab
- Automatic conversation creation on pickup, so nothing lives in a call-only silo
- Per-queue SLA timers for voice, just like the other three channels
Works with
Ready to unify your inbox?
Connect phone & voicein minutes. Add the other three channels whenever you're ready.