Triggers and actions. Zero code.
Six triggers, ten actions, one visual builder. Round-robin assignment, SLA escalations, auto-close, webhooks, Slack pings: the logic your ops lead keeps asking for, without engineering.
When tag = billing
when tag added
Assign · round-robin
when skill match
Notify · Slack #ops
when priority > P2
- Triggers
- 6
- Actions
- 10
- Every run, logged
- Audited
Ticket created, status changed, SLA breached, tag added, message received, scheduled.
Assign, tag, email, webhook, Slack, AI reply, auto-close, escalate, note, macro.
See which automation fired, on which ticket, with what input, always.
Six triggers are enough. Ten actions are enough.
Most 'workflow engines' ship a hundred nouns and no opinions. Ours ships the ten moves support teams actually make, and forces you to pick one when it matters.
- No YAML, no DAGsA visual builder with version history and testing.
- Test before liveDrafts run against a sample set before they touch prod.
- InspectableEvery run is logged: ticket, path, output, latency.
Maya Okafor
Copilot assisted
Great question, I've checked your account. The 3-seat cap is from your trial plan. I can bump you to 10 seats right now if you confirm.
42
Model the moves your team makes.
- 01
Pick a trigger
Ticket created, SLA breached, tag added, webhook hit, scheduled.
- 02
Add conditions
Per-channel, per-queue, per-priority, compose without scripting.
- 03
Chain the actions
Assign, tag, notify, auto-close, webhook, with audit on every step.
Everything you need, thought through.
A focused feature set with sharp defaults, not a sprawling menu to navigate.
Triggers that matter
Six well-chosen triggers beat sixty vague ones. Start where support actually breaks.
Visual builder
Drag, drop, test. Version history and draft vs. live environments.
Slack + webhook out
Ping your team, sync your CRM, update your data warehouse.
Conditions, not chaos
Per-channel, per-queue, per-tag, per-time logic, without scripting.
Time-based escalations
SLA-aware nudges that wake the right person at the right minute.
Run history
Every fire of every automation is inspectable: input, path, output.
We stopped writing Zapier tape. The automations live where the tickets live, and when something fires unexpectedly we can actually debug it.